Tim Barry, CEO and Co-Founder of VillageMD spoke with Harvard Business Review about the corporate strategy for medical assistants to remain focused, and stay in contact with our patients through virtual visits during the COVID-19 pandemic. The company has found a highly effective approach by prioritizing our patients and staff to avoid furloughing medical assistants. “The patients love the extra attention during this confusing and often lonely time, and our staff is thrilled to continue engaging with them," said Barry.